Account or login
Include your school name and account email, but never send your password.
Help Centre
Get to the right help quickly
Use the guides below for teaching and curriculum questions, or contact the team when you need help with an account, school setup, invoice or technical issue.
Existing schools can email help@kidstrument.co.uk. For trials, pricing and general enquiries, use the contact page or email hello@kidstrument.co.uk.
Quick routes
What do you need help with?
Getting started
See the class setup, teaching flow and the main route from choosing a scheme to completing activities.
Open pageTeaching an activity
Learn how At a glance, Deliver, Adapt and Learning outcomes guide classroom use.
Open pageCurriculum planning
Explore year-group, phase and mixed-age routes or see how to adapt a scheme.
Open pageSEND and inclusive use
See the lower-stimulation Send Zone and ways to find adaptable activities for different learners.
Open pageContact support
Send enough detail for a useful first reply
When you contact support, include your school name, the email address used for Kidstrument and the page or activity you were using. If something went wrong, describe what you expected and what happened instead.
A screenshot can be helpful for a visual or playback problem, but do not include pupil information or passwords.
Teaching or playback
Share the activity name, device and browser, plus what happened when you tried it.
Invoice or renewal
Include the school name, the finance contact and any purchase-order or renewal detail that matters.
Explore the product
Common questions already answered
These product pages explain the areas schools ask about most often, with screenshots and practical examples from the teaching workflow.
Content Bank
Find out how search, filters and activity-family previews work.
Open pageCurriculum Designer
See how to move, replace and save activities in a class route.
Open pageTracking and reporting
Understand class completion, outcomes and subject-leader evidence.
Open pagePricing and subscriptions
Check what a school subscription includes and the available contact routes.
Open pageQuick answers
Frequently asked questions
I cannot access my account. What should I send?
Email help@kidstrument.co.uk with your school name and the email address you use to sign in. Describe the message you see, but do not send your password.
An activity is not playing correctly. What information helps?
Include the activity name, your device and browser, what you expected to happen and what happened instead. A screenshot is useful if it contains no pupil information.
Where do I ask about an invoice, purchase order or renewal?
Use the contact page and choose the pricing or invoice topic, or email hello@kidstrument.co.uk with your school and finance-contact details.
Contact the teamCan someone help us evaluate Kidstrument?
Yes. Start a trial or request a call or video demo so the team can focus on your school, timetable and curriculum questions.
Start a school trialStill need a hand?
Contact support with your school details and a clear description of the question or problem.